VIBE GO
Taxi app for iOS and Android: passenger, driver, and web admin panel, integrated with Yandex Maps and a Telegram bot in one system.
Service
Telegram and WhatsApp Bots
MetaByte develops Telegram and WhatsApp bots that accept requests, schedule appointments, process payments, provide round-the-clock customer responses, and integrate data with your CRM.
- Platforms
- Telegram · WhatsApp Business API · VK
- Timelines
- from 1 week
- Contact
- CRM, payments, scheduling, 1C integration
Why does a business need a bot if it already has a website?
A bot outperforms a website where the speed of the first response and follow-up matter: it replies instantly in the messenger where the user already is and can initiate contact.
First response speed is the most underrated factor in sales: a lead answered within a minute has a very different chance of conversion than one answered an hour later, because in that hour the prospect may contact your competitors.
The second advantage is the bot’s ability to reach out again. A website can’t remind users about abandoned carts or upcoming appointments. A bot can — and this is often where it pays for itself.
What does a bot do in practice?
The bot accepts requests and forwards them to CRM, books free time slots, processes payments, answers common questions, and escalates complex issues to a manager.
- Lead capture with integration to amoCRM or Bitrix24
- Service booking with availability checks and reminders
- Payments directly within the chat
- Answers to frequently asked questions based on your knowledge base
- Notifications: order status, appointment reminders, abandoned cart alerts
- Seamless handover of chats to live agents with full conversation history
How does WhatsApp differ from Telegram for business?
Telegram bots are created freely and at no cost; WhatsApp requires connection through the WhatsApp Business API via an official provider, involving fees per conversation and template message approval.
This difference shapes use cases: Telegram allows experimentation with button-based interfaces, mini-apps, and free broadcasts to your audience. WhatsApp permits outbound messages outside the 24-hour customer interaction window only using pre-approved templates, with violations risking number suspension.
In practice, the combination often works well: WhatsApp as the channel where the customer already communicates, Telegram for scenarios requiring rich interfaces.
When does a bot annoy customers?
A bot annoys either when it fails to understand queries and loops menus endlessly, or when it blocks access to a human agent—both are prevented by proper design, not after complaints.
Our rule: users can reach a human at any step, and the bot offers this after two unsuccessful attempts. A bot that traps customers in menus may save manager salary but loses deals—a trade-off that rarely pays off.
What You Get
- Fully functional bot on Telegram, WhatsApp, or VK
- Dialog flows agreed before development
- CRM integration: leads include source and full chat history
- Admin panel: conversations, analytics, manual overrides
- Chat handover to manager preserving full context
- 30 days of free corrections following launch
Tech Stack Telegram Bot API · WhatsApp Business API · Node.js · PostgreSQL · amoCRM · Bitrix24
Verified Work Samples
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Frequently Asked Questions
What does bot development cost?
The bot’s cost depends on the number of scenarios and integrations: a bot capturing leads in CRM differs in scope from one handling bookings, payments, and a knowledge base. MetaByte provides pricing after reviewing your scenarios.
Is a separate server needed for the bot?
A server is required; MetaByte deploys it either on your hosting or its own—if on ours, you can take the project and data at any time.
Can AI be integrated into the bot?
Yes, a language model is added to the bot to help it understand questions beyond scripted scenarios. It’s most effective to layer this on top of an existing scripted bot rather than replace it.
The reason is predictability: processes like payment, record-keeping, and application submission need to work consistently every time and should not be left to the model’s discretion. The model is valuable where questions are freely phrased—both for input and responses.
Who responds in the bot when human intervention is requested?
The conversation is transferred to your manager via the interface they already use—Telegram, CRM, or a web panel—including the full chat history.
Tell us about your task
We'll analyze and get back to you with a scope of work, timeline, and cost estimate. Analysis is free and we always respond. Within the business day..
