One Bug, $50k in Bounties, a Zendesk Backdoor
A security researcher found a critical vulnerability in Zendesk, earning $50,000 in bug bounty.
Sometimes a single bug can cost a company a fortune. This time, a security researcher discovered a backdoor in Zendesk and received a generous $50,000 through the bug bounty program.
How it works?
The vulnerability allowed an attacker to access internal support tools, effectively opening the door to customer data. Although details are not fully disclosed, it's clear the issue was related to improper handling of authentication requests.
For developers, this is a reminder: even large SaaS platforms are not immune to bugs. It's important to conduct regular security audits and not neglect bug bounty programs — they can uncover issues before attackers exploit them.
METABYTE studio comment: This story shows how critical security is in SaaS products. Even a small coding error can lead to serious consequences. Our specialists always pay special attention to security audits during development — better to find the bug ourselves than to get an unpleasant surprise.
NEXT STEP
Liked the approach?
We apply the same principles to client projects: AI, automation, products that don't die after launch.